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Reviews and Testimonials

How can you tell whether adding a testimonial wall actually improved your conversions?

Simple ways to gauge the impact of social proof without a data team.

How can you tell whether adding a testimonial wall actually improved your conversions?
Photo: Unknown via Openverse

Define what success means

Decide upfront what conversion you care about, whether a sale, a sign-up, or an inquiry. You cannot measure impact without a target.

A clear goal makes any comparison meaningful.

Compare before and after

Looking at your conversion rate for a period before and after adding the wall gives a rough read. It is not perfect, but it is telling.

Watch for other changes that could muddy the comparison.

Watch the proof pages

If you have a dedicated reviews page, notice whether visitors who see it convert more often. That pattern hints at influence.

Behavior around your proof is informative.

Ask your customers

Sometimes the simplest signal is asking new customers what convinced them. Their answers reveal what the numbers hide.

Qualitative feedback complements the rough metrics.

Key takeaways
  • Define the specific conversion you care about
  • Compare conversion before and after adding the wall
  • Watch whether proof-page visitors convert more
  • Ask new customers what convinced them
Julien Jimenez
Written by

Julien Jimenez

Julien Jimenez is an independent software builder based in Paris. He designs, ships, and operates focused SaaS products for small businesses and independent professionals. Read the full author page.

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